Minimum Qualifications:

 

High school diploma or equivalent.  Minimum of one year experience in hospital billing or cash posting required.  Ability to communicate clearly and professionally and have excellent interpersonal, verbal communication skills.  Experience with computers and computer applications, adding machines and normal office equipment (telephone, fax, copier, voice mail, etc.) HFMA Revenue Cycle Certification (may be obtained during the first year of employment).

 

Essential Functions:

 

1. Exhibits proficiency in posting payments and adjustments to patient accounts in accordance with current PFS policies and procedures. 

 

2. Researches all unidentified cash and checks to determine the appropriate patient account for posting.  Contacts the source of payment when necessary to procure additional information to allow for accurate identification.

 

3. Performs daily reconciliation to ensure all cash and lock box deposits are posted to the hospital information system.

 

4. Processes and reconciles electronic and paper remittances to bank deposits to ensure that transactions balance.

 

5. Performs refund/credit balance review and processing as required.

 

6. Documents account activities in an accurate and timely manner on all patient accounts.

 

7. Documents and reports repetitive errors and/or issues to Supervisors/Leads for resolution.

 

8. Prints and closes daily batches as required.

 

9. Performs hospital central cashiering functions:

 

• Accepting over-the-counter payments for hospital (net of applicable discounts) and professional fees, as well as miscellaneous receivables for all facilities.

 

• Accepting credit card payments for CVH facilities via telephone and mail.

 

• Preparing bank deposits and related documents for posting to patient accounts and General ledger accounts.

 

• Reconciling and batching for deposit payments sent to banks.

 

10. Reviews and analyzes patient issues to fully understand the patient’s concern.  Forward or route patient calls or concerns when required to an appropriate Patient Accounts Services resource for assistance.personal responsibilities and maintains technical proficiency.

 

• Functions as a team member to organize and prioritize responsibilities to complete daily work requirements:

 

• Complies with changes in duties and assignments in a positive and cooperative manner.

 

• Adjusts to peaks in workload:  demonstrates flexibility and adaptability to change.

 

• Completes assignments in appropriate time frames.

 

• Offers assistance to co-workers to ensure completion of all assigned duties as necessary.

 

• Performs duties in a self-directed manner with minimal supervision or direction.

 

• Performs other duties as assigned or required.

 

• Demonstrates a positive, supportive, respectful and helpful attitude in interactions with all department customers (patients, physicians, visitors and other healthcare team members.

 

• Offers and acts on constructive feedback.  Maintains a calm, professional manner.

 

• Contributes to cohesive group relationships; uses open communication to identify and resolve problems in and between departments.  Refrains from gossiping.

 

• Makes suggestions for improvements to procedures or innovations to enhance patient service.  Participates in interdepartmental or intradepartmental performance improvement teams as directed.

 

• Demonstrates responsibility for own growth and development.  Updates knowledge to maintain departmental core competencies.

 

• Attends and participates in 90% all departmental staff meetings.  Responsible for reading and reviewing departmental notes when not in attendance.

 

• Reports to work appropriately groomed and in compliance with the hospital and department dress code.  Wears identification badge while on duty so that the employee badge are visible at all times.

 

13. Adheres to all hospital policies and procedures with regard to attendance and punctuality.  Unscheduled absence does not exceed hospital guidelines.  Provides notification for absences, lateness and vacation requests according to hospital guidelines. 

 

14. Applies knowledge of the hospital billing systems and an understanding of insurance guidelines to assist in issue resolution.

 

15. Completes departmental intake forms and shift/day end reports fully and accurately.

 

16. Organizes and files departmental documents..

 

17. Manages time effectively to perform complete issue resolution, and Financial Assistance processing while meeting departmental productivity standards.  Uses time to complete other departmental duties when patients are not available to be assisted directly.              

 

18. Maintains high attention to detail by reviewing all work for completeness and accuracy.  Completes account related tasks to meet department accuracy standards for error-free work.

 

Coquille Valley Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Coquille Valley Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Coquille Valley Hospital expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coquille Valley Hospital’s employees to perform their job duties may result in discipline up to and including discharge.