Education and Experience-

Education:

• High school diploma required.
• Associates or bachelor degree in IT, Computer Science preferred.
• Related field or equivalent experience required
• A+, MCSE, MCSA, CCNA, CCNP are desirable but not required

Experience:

• Works under the general supervision of the IT Manager.
• 2-5 years in system administration role.
• 2-5 years of computer help desk support experience
• 3-5 years working with Windows operating systems, Windows server platforms (hyperV,)
• Experience with Linux, Asterisk/VoIP phone is desired.
• Experience with MS-SQL administration, including backup/restore.
• Experience working with network components, including Ethernet, Wi-Fi, TCP/IP, and VPN, camera/video, POE/DVR systems.
• 2-3 experiences in Active Directory administration, including security groups, Group Policies, etc.
• Experience in the use and operation of helpdesk software, hardware, and remote control assistance.
• Demonstrated project management skills, with experience in managing projects of varying durations and scope.
• Demonstrated ability to establish and maintain positive and effective working relationships with numerous departments and employees.
• Working knowledge and familiarity of an EMR/EHR is desirable.

Duties and Responsibilities-

Essential Duties:

• Provide technical assistance and support for incoming support requests and phone calls related to computer systems, software, and hardware.
• Provide Tier 2 deskside support for internal teams
• Utilize excellent customer service skills and exceed customer expectations
• Walk customers through problem-solving process with remote assistance tools
• Recommend procedure improvements
• Install, modify, and repair software
• Work with IT Helpdesk technicians, as necessary, to get resolution for customers.
• Follow up with customers to ensure issue has been resolved.
• Perform daily system monitoring, verifying the integrity and available of all hardware, server resources, systems and key processes  Review system and application logs, and verify completion of scheduled jobs (for example, daily backups, etc.).
• Create, implement and maintain internal policies, procedures, tools, and forms for the IT organization.
• Administer and support servers, desktop and laptop computers, printers, routers, switches, firewalls, voip phones, tablets, personal digital assistants, and smartphones.
• Plan, test and execute software deployments, security updates and system patches.
• Support LANs, WANs, network segments, Internet, and intranet systems. Maintain integrity of the network, server deployment, and security.
• Ensure design of systems allows all components to work properly together and are operating at optimal efficiency and performance.
• Troubleshoot problems reported by users. Analyze and isolate issues.  Identify actions to restore services as quickly as possible.
• Make recommendations for future upgrades.
• Monitor networks to ensure security and availability to specific users.
• Identify user needs.
• Monitor systems proactively to identify potential and developing issues.
• Monitor Cerner interface to identify potential and development issues.  Analyze and isolate issues. 
• Identify actions to restore services as quickly as possible, including escalations
• Strong organizational skills.
• Effective communication and meeting facilitation skills.
• Works effectively across the organization with staff in a variety of roles and skill levels.
• Strong analytical skills and the ability to summarize conclusions/recommendations with supporting data.
• Ability to lead change in the team and department.
• High motivation and flexible to function effectively with ambiguity.
• Effective writing skills for policies, procedures, external and internal communications.
• Must follow critical HIPAA, state and federal laws governing information technology in a medical environment.

Coquille Valley Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Coquille Valley Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Coquille Valley Hospital expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coquille Valley Hospital’s employees to perform their job duties may result in discipline up to and including discharge.